Airline sports equipment fees confusion
A few weeks back I received an email from a consumer who was booking a one-way flight with Thomas Cook Airlines and wanted to take a surfboard. The information on the airline’s website clearly states that it is £40 for the return trip for carrying this type of sports equipment.
Sporting equipment extra fee’s
When the customer contacted the airline and asked if it would be a £20 fee because it a single journey they confirmed that it would still be £40. Thinking that this was a little unfair I contacted Thomas Cook via Twitter to see if they could shed some light on it.
Customer confusion with wording
While the support was excellent (speedy!) the response back was the same, that it was a set fee, regardless of it being a one way flight. I think the website is not very clear and needs changing to remove the word ‘return’ with ‘set fee’ as I think this could cause some confusion.
I am interested to hear if you have been affected by sporting equipment extra fee’s with airlines.
This post was syndicated from the Travel Rants Blog.
Airline sports equipment fees confusion
