UK travel industry needs a travel consumer group
This blog has highlighted its fair share of travel consumer issues and in the background I have helped a lot of consumers resolve their complaints with companies. I receive 30-50 emails a week from consumers asking for advice and that’s from a one-man run blog that reaches out to only 2,000 people daily.
Big issues that need resolving
There are some huge issues like the complexity of holiday protection and increase in air passenger duty and I wonder if these types of issues could be fought with more weight behind, if the industry and consumers came together.
Creation of an authority group on travel
What about a group made up of a mixture of consumers, industry people from tour ops, independent agents, travel media, and PR etc? Am I being realistic here? I do wonder if my head is in the clouds, when I get ideas like this hit me.
Would the government and travel associations sit down with such a group and discuss issues.
So much confusion in travel
There is so much confusion about what is a package and DIY holiday nowadays, especially when travel agents are selling both. I know by the emails that I receive that booking a holiday is no longer as simplistic as it used to be.
Your thoughts appreciated
I am not suggesting that the group discusses every single issue that consumers have; I also know a lot of the issues are down to government changes. I read a lot of news feeds that tell me that companies want to simplify protection and abolish air passenger duty, but how serious are they, or is just PR talk.
So, I thought I would open this up to consumers and the industry folk to discuss.
This post was syndicated from the Travel Rants Consumer Blog.
UK travel industry needs a travel consumer group
